Manage Your Quality Control Program

Most inspections are confirmed within 24 hours. Once confirmed, you can track the inspection status in real time from your orders list.

Yes. Each booking is linked to a specific supplier and factory, but you can submit multiple bookings in a single session and manage them all from the orders list.

You can book all 10+ service types including pre-shipment inspections, during-production inspections, factory audits, container loading checks, social audits, and more.

The AI Assistant can book inspections, look up supplier information, explain quality standards and defect classifications, pull up your inspection statistics, and answer questions about the portal features — all through natural conversation.

Yes. The AI understands your account context including your suppliers, orders, and inspection history. This means answers and suggestions are specific to your quality program, not generic.

Yes, the AI Assistant is available 24/7. For complex requests that require human review, the assistant will escalate to your account manager during business hours.

Once your inspector is assigned and en route, the live tracking map activates automatically. You'll see the inspector's GPS location, estimated arrival time, and their route to the factory. During the inspection, the progress dashboard updates in real time as each section is completed.

Yes. Any team member with access to the order can view the live tracking page. You can also invite suppliers to view tracking through the supplier portal.