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We typically respond to all inquiries within 2 business hours during our operating hours (Monday–Friday, 8 AM – 6 PM HKT). For urgent requests submitted outside of business hours, our team aims to reply by the start of the next working day.

Yes. If you submit your request with complete product and factory details before noon HKT, we can usually provide a quote the same day. For standard requests, quotes are delivered within 24 hours.

To provide an accurate quote, we need: the type of inspection or audit required, product details (type, quantity, specifications), factory name and address, your preferred inspection date, and any specific standards or requirements your products must meet.

Yes, we offer rush inspections that can be arranged within 24 hours in most major manufacturing regions. Rush services are subject to inspector availability and may carry a surcharge. Contact us directly for urgent scheduling.

Our head office in Hong Kong operates Monday through Friday, 8:00 AM to 6:00 PM HKT. Weekend support is available for urgent inspection matters. Our regional teams across Asia, Europe, and the Americas operate within their local business hours to ensure timely coverage.