Question 1

What data does the dashboard show?

Accepted Answer

The dashboard displays real-time KPIs including inspection pass rate, defect rates by category, inspection volume over time, supplier scorecards, and a quality barometer summarizing your program's overall health.

Question 2

Can I customize the dashboard?

Accepted Answer

Yes. You can filter by date range, service type, supplier, and product category. KPI widgets can be rearranged to prioritize the metrics that matter most to your team.

Question 3

How quickly will my inspection be confirmed?

Accepted Answer

Most inspections are confirmed within 24 hours. Once confirmed, you can track the inspection status in real time from your orders list.

Question 4

Can I book inspections for multiple suppliers at once?

Accepted Answer

Yes. Each booking is linked to a specific supplier and factory, but you can submit multiple bookings in a single session and manage them all from the orders list.

Question 5

What inspection types can I book?

Accepted Answer

You can book all 10+ service types including pre-shipment inspections, during-production inspections, factory audits, container loading checks, social audits, and more.

Question 6

What can the AI Assistant do?

Accepted Answer

The AI Assistant can book inspections, look up supplier information, explain quality standards and defect classifications, pull up your inspection statistics, and answer questions about the portal features — all through natural conversation.

Question 7

Does the AI have access to my account data?

Accepted Answer

Yes. The AI understands your account context including your suppliers, orders, and inspection history. This means answers and suggestions are specific to your quality program, not generic.

Question 8

Is the AI available outside business hours?

Accepted Answer

Yes, the AI Assistant is available 24/7. For complex requests that require human review, the assistant will escalate to your account manager during business hours.

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