Privacy Policy

Tetra Inspection ("the Company," "we," "us," or "our") is committed to maintaining robust privacy protections for its users. This Privacy Policy is designed to help you understand how we collect, use, and safeguard the information you provide to us and to assist you in making informed decisions when using our services.

For purposes of this Privacy Policy, "Service" refers to the Company's services which can be accessed via our website at tetrainspection.com, our client portal, and any related platforms. "You" refers to you, as a user of the Service. By using our website or services, you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.

I. Information We Collect

Personal Information

We may collect the following personal information when you interact with us:

• Name, email address, phone number, and company name
• Billing and shipping addresses
• Payment information (processed securely through third-party payment processors)
• Inspection order details, including product specifications and factory information
• Communication records, including emails, support tickets, and quote requests
• Account credentials if you register for our client portal or subscribe to our services

Information Collected via Technology

When you visit our website, we may automatically collect certain information about your device and usage patterns through cookies and similar technologies, including:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and referring/exit URLs
• Device identifiers and screen resolution
• Geographic location (country/region level only)
• Interaction patterns such as clicks, scrolling, and navigation paths

We use cookies — small text files stored on your device — to collect this non-personal information. We use both persistent cookies (which remain until deleted) and session cookies (which expire when you close your browser). You can manage your cookie preferences through your browser settings or our cookie consent banner.

II. How We Use Your Information

Personal Information

We use the personal information we collect to:

• Process and fulfill inspection orders and service requests
• Provide quotations and respond to inquiries
• Communicate with you about your orders, reports, and account
• Deliver inspection reports and related documentation
• Provide customer support and technical assistance
• Send marketing communications (only with your explicit consent)
• Comply with legal obligations and enforce our Terms of Service
• Detect and prevent fraud or unauthorized access

We do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent.

Non-Personal Information

We use non-personal information to improve our website, customize the user experience, and analyze usage trends. We may aggregate non-personal information and share it with partners and service providers for analytical purposes.

III. Information Sharing and Disclosure

We may share your information with the following categories of recipients:

• Inspection partners and subcontractors — to perform quality control inspections at supplier facilities on your behalf. Only the information necessary for service delivery is shared.
• Payment processors — to securely process transactions. We do not store complete credit card or payment account numbers.
• Analytics and service providers — to help us understand website usage and improve our services (data is aggregated and anonymized where possible).
• Legal authorities — when required by law, regulation, court order, or legal process, or to protect the rights, property, or safety of Tetra Inspection, our clients, or others.
• Business transfers — in the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be among the assets transferred. You will be notified of any such change in ownership or control of your personal information.

IV. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest
• Access controls and authentication requirements for staff
• Regular security assessments and vulnerability testing
• Secure data center infrastructure with physical access controls
• Employee training on data protection and privacy obligations

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. By using our Service, you acknowledge that you understand and agree to assume these risks.

V. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential cookies — required for website functionality, security, and navigation. These cannot be disabled.
• Analytics cookies — help us understand how visitors interact with our website so we can improve the user experience. These can be opted out of.
• Marketing cookies — used for retargeting advertising on other sites based on your previous interaction with tetrainspection.com. These require your explicit consent.

You can control cookie preferences through our cookie consent banner, your browser settings, or by visiting the privacy settings of your browser. Note that disabling certain cookies may affect website functionality.

VI. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Account data — retained for the duration of your active relationship with us, plus 2 years after last activity
• Inspection reports and service records — retained for a minimum of 5 years in accordance with industry standards and legal requirements
• Payment records — retained as required by applicable tax and accounting regulations
• Marketing consent records — retained for as long as the consent is valid, plus 1 year after withdrawal

After the retention period expires, your data will be securely deleted or anonymized.

VII. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right of access — request a copy of the personal information we hold about you
• Right to rectification — request correction of inaccurate or incomplete information
• Right to erasure — request deletion of your personal information (subject to legal retention obligations)
• Right to restrict processing — request that we limit how we use your data
• Right to data portability — request your data in a structured, machine-readable format
• Right to object — object to processing of your data for direct marketing or legitimate interest purposes
• Right to withdraw consent — withdraw previously given consent at any time

To exercise any of these rights, please contact us at info@tetrainspection.com. We will respond to your request within 30 days.

For EU/EEA Residents (GDPR)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR). We process your data based on one or more of the following legal bases: your consent, performance of a contract, compliance with legal obligations, or our legitimate business interests. You have the right to lodge a complaint with your local data protection authority.

For California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

VIII. International Data Transfers

As an international quality control inspection company operating across 45+ countries, your information may be transferred to and processed in countries other than your country of residence, including Hong Kong, Canada, and countries where our inspection partners operate. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by relevant data protection authorities
• Data processing agreements with all third-party service providers
• Ensuring recipient countries provide adequate levels of data protection

IX. Third-Party Links

Our website may contain links to or compatibility with other websites or applications. We are not responsible for the privacy practices employed by those websites or the information they contain. This Privacy Policy applies solely to information collected by us through our website and services. We encourage you to review the privacy statements of other websites before providing any personal information.

X. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

XI. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of significant changes by posting the updated policy on this page and updating the "Last updated" date. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. We encourage you to review this policy periodically.

XII. Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or wish to exercise your data protection rights, please contact us:

• Email: info@tetrainspection.com
• Website: tetrainspection.com/contact-us